Sound+System+by+Phillip,+Dale,+Max


 * Email to the friend:**

Hi, June You know our company just organized a business exhibition in Hong Kong, but some customers are not very satisfied with the event. They complain that the online registration system is terrible, the exhibition room is so small, and the leaflets are not enough. Could you give me some suggestion to solve these problems? I look forward to your reply. Cheers Phillip


 * Email to the boss:**

To: Ms Anne Kong, Director of Exhibition Services From: Dale, Administrative Officer Subject: Suggestions Approval (could be more precise) Date: 20/October/2010

Dear Ms Kong

__**Suggestions to**__ Adjust __**Exhibition Problems**__

Following the our exhibition Sound Systems 2010, an attendee sent a letter to point out a few problems he experienced. The problems and possible causes are listed as follows:

1, Inadequate capacity of online registration system According to the attendee, our online registration system was unworkable. This is because our server capacity is small, which may not be suitable as our business expands.

2, Lack of space in the exhibition venue The venue of our exhibition was set  at one of Hong Kong’s most prestigious hotels, which was in the business center and could be reached conveniently. The size of the conference hall, however, was not our priorate  concern, which caused the exhibition to be over-crowded.

<span style="font: 13px/19px Arial; letter-spacing: 0px; margin: 0px;">3, Short-supply of leaflets in the exhibition <span style="font: 13px/19px Arial; letter-spacing: 0px; margin: 0px;">Since we had estimated 1,000 people would attend the exhibition, but in fact the number was more than 1,800, there was a short-supply of leaflets. (you can include solutions under the headings above) <span style="font: 13px/19px Arial; letter-spacing: 0px; margin: 0px;">In order to solve the above problems, we should <span style="background-color: #ff0000; font: 13px/19px Arial; letter-spacing: 0px; margin: 0px;">take <span style="font: 13px/19px Arial; letter-spacing: 0px; margin: 0px;"> several methods. We need to update the online registration system to expand its capacity as soon as possible. Next time, before we book a conference hall for the exhibition, we must calculate an accurate number of attendees to prevent overcrowding. Regarding the leaflets, we should prepare enough hardcopies beforehand, as well as provide online versions accessible by the attendees.

<span style="font: 13px/19px Arial; letter-spacing: 0px; margin: 0px;">As our next exhibition is coming next month, can you give me your approval of these suggestions at your earlest convenience? (any compensation?) <span style="font: 13px/19px Arial; letter-spacing: 0px; margin: 0px;">Best regards <span style="font: 13px/19px Arial; letter-spacing: 0px; margin: 0px;">Dale


 * Adjustment letter:**

Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon 20 October 2010 Falt 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon Dear Mr. Leung __Sound Systems 2010__ Thank you for your letter regarding our exhibition Sound Systems 2010 at the Fortune Hotel. We sincerely apologize for the inconvenience and unhappiness that have been caused (..) you. We promise active solutions will be taken to address the problems. Our online registration system seemed to have too small capacity to facilitate the registration of such (..) big exhibition. Because (informal) of the expansion of our business, we will soon update our system. Also, we will offer alternative booking methods next time. By reviewing our work in the Sound System 2010, we found we did underestimate the amount of attendees. This caused the problems of overcrowded hall and inadequate leaflets. When we were booking exhibition halls, we did not take the quota of the hall as a serious concern. Instead we hoped to select a location that was easily accessible and provided better facilities. Next time, we will definitely be more cautious in estimating number of attendees to prevent such (..) overcrowded problem from happening again. The inadequacy of leaflets was of caused by the underestimation of amount of attendees. We really feel sorry that many attendees did not get the leaflets they want. As a gesture of our regret, we are prepared to send every attendee the e-copy of the leaflet. Please accept our apologies once again for the inconvenience caused. We look forward to continuing our excellent relationship in future. Yours sincerely, Dale Phillip Max Administrative Officer