18+November

Unit 3, Activity 19
//Table 2 below presents the findings of a survey carried out by a market research company into various aspects of service of two fast food chain stores. Examine carefully the data in the table and then in groups write a Findings section to compare, contrast and interpret the data.//

Table 2: Customer satisfaction with two fast food chain stores: Gorgeous and City Cuisine

//Sample size: 100 people in the street//
 * **Aspects of service** || **% of customers satisfied with //Gorgeous//** || **% of customers satisfied with** **//City Cuisine//** ||
 * 1. Quality of food || 73% || 51% ||
 * 2. Quality of beverages || 67% || 66% ||
 * 3. Efficiency of staff || 62% || 79% ||
 * 4. Decoration || 88% || 75% ||
 * 5. Price || 71% || 32% ||
 * 6. Hygiene || 59% || 38% ||

Work in pairs or small groups. Open a New Page called Act 19 by [ your names ]

//Focus on the aspects which have low satisfaction (the problems). Remember to describe, discuss and consider possible implications. In this example you can use the present tense.//

Vicky, Lynn and Joshua

Lara and Max

Dale and Philip

Dave and Fred


 * Extra Practice**


 * Approximating Dissatisfaction - an exercise to help you describe dissatisfaction
 * Describing Satisfaction in the Findings and Conclusion sections of a report - choosing between 'satisfy', 'satisfied', 'satisfying' and 'satisfactory', etc.
 * Important or Importance? Explanation and exercise on which word to use when describing Findings and Conclusions.
 * Concern - how to use //concern// correctly
 * 'Lack' or 'Lack of'? - an explanation and an exercise.
 * Problem Words: outlook/appearance; message/massage; course/programme; equipment/facilities; economy/economics; commercial/commercials; personal/personnel; aspiration/inspiration; complemetary/complimentary; & prizes/prices.
 * Satisfaction - choosing between 'satisfy', 'satisfied', 'satisfying' and 'satisfactory', etc.
 * Staff or Staffs? Using the right part of speech of staff.