Sound+Systems+by+Sherry+and+Tina

To:Ms Anne Kong ( position) From: Sherry and Tina (position) Subject heading: Problems Related To Sound Systems Exhibition Date: 20 Octorber, 2010

Dear Ms Kong

I have received a complaint letter regarding to the exhibition Sound Systems 2010 at the Fortune Hotel. The attendees raised the issues concerning the difficulty in registration, overcrowding at exhibitions and the shortage of leaflets. Having investigated in these issues, I would like to present you the causes and suggested solutions as below. (use numbering and headings to improve organisation) Firstly, the attendee complained about the difficulty in registration. The reason was that we underestimated the number of attendees so that we have not upgraded the server capacity. In order to ensure that problem will never happen again, I suggest we upgrade the server as soon as possible.

Secondly, the attendee pointed out that the venue we booked was not big enough to hold such a large exhibition. This was caused by our late booking; consequently, no large-sized exhibition venue was available. As far as I am concerned, (not used to give a suggestion) venue arrangement is recommended to be confirmed three weeks before the activity.

The final point that the attendee is concerned about is the shortage of leaflets. It was due to we underestima ted the number of attendees and therefore we have not prepared enough leaflets. I propose that we po se an online version of leaflets for each activity.

In my point of view, we shall take immediate action to solve all those problems and continuously improve our service quality. I will be grateful if you can consider my suggestions and make some comments. (Any compensation?)

I am looking forward to your reply.

Best regards

Sherry and Tina