Thursday+28+October

=**Complaint Letters 2**= = =
 * Work in pairs / small groups.**


 * Try to finish by 1 November. **

1. Look at the letter from Ellen Ma. What is she complaining about? What are the possible causes? What are the possible solutions?

2. Open a New Page called **Estate by [ your names ]** You have three things to write; an email to your friend and colleague asking for advice; an email to your boss outlining the problem and suggesting solutions; and an adjustment letter to Ellen Ma. Write everything on one page.

Joshua, Vicky and Lynn Joy, Sherry and Tina Max, Philip and Dale Mac, Michael and Beatrice

Adjustment letter practice task - type in your letter and the computer will analyse it for you, and give you some feedback. Adjustment letter scenario and practice task - go through the interactive office scenario, then write your letter of adjustment and submit it. The computer will give you feedback. Adjustment Letter Constructor - build a letter of adjustment by selecting the right phrases.
 * Extra Practice**

Staff or Staffs? Using the right part of speech of staff. [|Apologise / apologises / apologies] - the grammar of //apologise.// [|Because or Due to the fact that] - an explanation and an exercise. Workplace Writing Videos
 * Proficiency Materials**


 * Please do the Materials Survey**

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