Sound+System+By+Fred+and+Dave

Part I 19 October 2010

Dear June (too formal)

I recently had a client called Mr. Leung complaining (...) the arrangement of the Exhibition. He is not satisfied with our online registration system because he (...) too much time on it but failed. He finally faxed us to get registration. He also complained that the exhibition room was too crowded and even thought his safety was in danger! Finally, it seems there were not enough leaflets on that day and he complained about this as well.

I know you have been in this company 4 years earlier than I have and would you give me some suggestions on how to respond to this kind of co mplaining ?

Thanks for your help and wish you good luck!

Yours Sincerely XXX

Part II To: Ms Anne Kong From: XXX Date: 19 October 2010 Subject: compla ins from the exhibition sound systems 2010 and solutions

Dear Ms Kong (use numbering and sub-headings to improve organisation)

Recently our company has received a comp laining letter from Mr. Michael Leung. Mr. Leung is not satisfied with our arrangement of the exhibition in the following three aspects. First, he said it was quite difficult to use our online registration system. The system failure is caused by the limited capacity of our servers.

Second, he thought the exhibition room was so small that during peak hours his personal safety could not be insur ed. In fact all the larger exhibition rooms have been booked when our company was preparing the exhibition.

Finally, he thought the our company should print more leaflets. Since our company has just joined a sustainable development scheme, the number of the leaflets was reduced on purpose.

To solve the first problem, I suggest updating our computer system to increase the server capacity. For the second problem, I recommend booking the venue earlier and redu ce the number of booths in the hall so as to save some space. For the last problem, I think next time the company should emphasize using the internet as the main method for distributing “e-leaflets”.

I hope you can consider about my suggestion and approve the implementation of my suggestions. (Any compensation) Best Regards XXX

Part III XXX, The Administrative Office Exhibition Services Exhibitions International 33 Kadoorie Avenus Kowloon

19 October 2010

Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Shan Wan Kowloon

Subject: Re complain about the exhibiton (position, negativity, punctuation)

Dear Mr. Leung

We are sorry for the inconvenience caused to you during the exhibition period. After the investigation of each problem you mentioned about, we provide you with the following solutions.

Firstly, we found out that the incapability of the online registration system is caused by the limited capacity of the server and our company now is budgeting a sum of money to update the current server system.

Secondly, the limited room of the exhibition was caused by the late booking. We will book the venue for the exhibition much earlier next time to make sure our visitors have enough space.

Thirdly, the limited number of leaflets is due to our company’s commitment to a sustainability scheme. Therefore we are regret to tell you that we will not increase the number of printed leaflets. However, we do provide e-leaflets on the internet and here is the link __ XXXXXXXXXX __

We hope this is an satisfactory solution for you and hope you enjoy your visiting to our exhibition next time.

Best Regards XXX