Sound+Systems+by+Sherry+and+Tina+part+3

Part 3 To: Mr. Leung From: Sherry and Tina Date: 22 October 2010 Subject line: Response to Your Concerns about Sound Systems 2010 Exhibition Dear Mr. Leung, Thank you for your letter regarding the Sound Systems 2010 Exhibition. You mentioned the issues concerning the difficulty in registration, overcrowding at exhibitions and the shortage of leaflets. We appreciate your bringing these matters to our attention and will immediately implement the improvement plan accordingly. Firstly, regarding to the difficulty in registration, it appears that it was due to we underestimated the number of attendees and we have not upgraded the server capacity. We will upgrade the server as soon as possible and ensure that problem will never happen again. Secondly, we must apologize for the overcrowding in the exhibition. This was caused by our late booking; consequently, no large-sized exhibition venue was available. In further, we will make earlier confirmation about the venue arrangement. In addition, we sincerely apologize that we have not prepared enough leaflets because we underestimated the number of attendees. We have already posed the online version of the leaflets on our website for your reference. We assure you that these problems will never happen again and, as a gesture of our regret, we are willing to give a 10% discount for our next activity you are interested in. Please accept our regrets once again for the inconvenience caused. We look forward your participation in our future activities. Yours faithfully Sherry and Tina