Sound+systems+by+Joshua,+Mac+and+Micheal+(2)

To: Ms Anne Kong (position) From: Micdog LCL (position) Date: 23 October 2010 Subject: Complaints from Customer

Dear Ms Kong

I am writing to inform you of a complaint letter from a customer. As  Below are the  three problems he mentioned.

1.  Online Registration The customer claimed that he was unable to access our registration facility after trying for several times. The possible reason is the limited capacity of servers. <span style="color: #008000; font-family: Georgia,serif; font-size: 130%;">I suggest we improve our server capacity for future events.

2. <span style="color: #008000; font-family: Georgia,serif; font-size: 130%;"> Lack of Space in Exhibition Venue <span style="color: #008000; font-family: Georgia,serif; font-size: 130%;">The customer was <span style="background-color: #ff0000; color: #008000; font-family: Georgia,serif; font-size: 130%;">un <span style="color: #008000; font-family: Georgia,serif; font-size: 130%;">satisfied with overcrowding in the venue. <span style="background-color: #00ff00; color: #008000; font-family: Georgia,serif; font-size: 130%;">(better linking needed) <span style="color: #008000; font-family: Georgia,serif; font-size: 130%;"> Due to overbooking of major exhibition sites, we were unable to rent a larger venue at the time. <span style="color: #008000; font-family: Georgia,serif; font-size: 130%;">To address this issue, we may book earlier to secure an appropriate place.

<span style="background-color: #00ff00; color: #008000; font-family: Georgia,serif; font-size: 130%;">3. <span style="color: #008000; font-family: Georgia,serif; font-size: 130%;"> Shortage of Leaflets <span style="color: #008000; font-family: Georgia,serif; font-size: 130%;">The customer raised the problem of insufficient leaflets. <span style="color: #008000; font-family: Georgia,serif; font-size: 130%;">The supply of leaflets was intentionally limited out of the environmental concern. <span style="background-color: #ff0000; color: #008000; font-family: Georgia,serif; font-size: 130%;">Electionic <span style="color: #008000; font-family: Georgia,serif; font-size: 130%;"> leaflets can be delivered by email to the customer.

<span style="color: #008000; font-family: Georgia,serif; font-size: 130%;">I would like to know if the proposed solutions are appropriate. <span style="background-color: #ff0000; color: #008000; font-family: Georgia,serif; font-size: 130%;">(...) <span style="color: #008000; font-family: Georgia,serif; font-size: 130%;"> Looking forward to your reply. (compensation?)

<span style="color: #008000; font-family: Georgia,serif; font-size: 130%;">Regards, <span style="color: #008000; font-family: Georgia,serif; font-size: 130%;">Micdog

Part 3